If there's anything he's learned, working with Research division, it's to never take for granted that he has anyone's attention. He's had the patience to try avoid interrupting people (much smarter than he is) at work, though, wait till they can tell him what he needs, since the days of the Cant.

"A second pair of eyes on something," he says, which seems as good a description of what he's about to ask as anything. "How much do you know about what rifts do to technology?"